Booking FAQs
Ready to bring your vision to life? Use our simple booking system to secure your session in just a few clicks. Choose your preferred service, select a time that works for you, and we’ll take care of the rest.
Once booked, you’ll receive a confirmation email with all the details you need. Have questions? Check out our FAQ below or get in touch—we’re here to help.
You can book directly through our online booking system. Simply select your preferred service, choose a date and time, and follow the prompts to confirm your booking.
Our current booking system is designed specifically for real estate and architectural projects. If you're looking to book a brand, lifestyle, or custom creative shoot, please get in touch with us directly via our contact form or email us at info@motifstudio.com.au.
We understand that plans can change, but due to the time-sensitive nature of our work, we kindly ask that all cancellations or schedule/location changes be submitted in writing at least 3 days before the scheduled shoot.
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Cancellations within 48 hours of the shoot will incur a 10% fee of the service value.
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Cancellations within 24 hours will incur a 25% fee.
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Cancellations on-site or without notice will be charged the full shoot fee.
If you notify us by phone, please follow up with a written confirmation (via email) within 24 hours. For more information, visit our Terms & Conditions page.
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Please let us know as soon as possible. We allow a 10 minute grace period, but late arrivals may shorten your session time.
Of course! Reach out via our contact form or email us, and we’ll help guide you to the best option for your needs.
Yes, a confirmation email will be sent to you once your booking is complete. You’ll also receive a reminder closer to your appointment.
Yes, if you're looking to combine services, there are add-on options available. If you run into any issues, feel free to give us a call or send us an email.
If your preferred date is unavailable, feel free to contact us—we may be able to accommodate you or put you on a waitlist.